Shipping policy

Shipping Policy

Last updated: August 31, 2026

Perivela is operated by Cloud Venture Holdings LLC, 1309 Coffeen Ave, Sheridan, WY 82801. Questions: support@perivela.com.

Where we ship

United States only, including all 50 states. We do not currently ship internationally. If you are outside the US, you are welcome to join the list and we will tell you when that changes.

We ship to residential and business addresses, and to PO boxes. Orders travel by USPS.

If you are shipping to an APO/FPO/DPO address, email support@perivela.com before you order and we will confirm we can reach you.

What shipping costs

Free, on every order. One-time orders and subscription renewals alike. There is no minimum, no threshold to reach, and no shipping line that appears at checkout after you have decided to buy.

How long it takes

Your bottles are labelled and dispatched by our fulfilment partner.

Dispatch: most orders leave the facility within 2 to 5 business days of being placed.
Transit: typically a further 2 to 4 business days by USPS within the continental US. Alaska, Hawaii and PO boxes can take longer.

In practice that is most often 4 to 9 business days from order to doorstep.

Orders placed on weekends or US public holidays begin processing the next business day. Both windows are estimates, not guarantees — carriers have weather, and December has December.

Tracking

You will get a shipping confirmation email with a tracking number as soon as your order leaves the facility. If you have not received tracking within 7 business days of ordering, email support@perivela.com and we will find out what happened.

Subscription deliveries

Both bottles are a 30-day supply and they run out together, which is why the subscription renews monthly.

Your renewal is billed on the same date each month and ships on the same schedule as any other order.
You can skip a month, pause, or cancel at any time at perivela.com/pages/manage-subscription. Changes made before your next billing date apply to that order.
Change your shipping address in the same place, before your next billing date. An address updated after an order has shipped cannot be redirected.

Wrong address, undeliverable parcels

We ship to the address you enter at checkout. Please check it — an incorrect or incomplete address is the single most common reason an order goes astray.

If a parcel is returned to us as undeliverable, we will contact you and reship it to a corrected address at no charge. If we cannot reach you within 30 days, we will refund the order.

Lost, delayed or damaged in transit

Tell us: support@perivela.com with your order number. We will replace or refund it. You do not need to chase the carrier yourself, and you do not need to return a damaged product.