Refund and Returns Policy

Last updated: August 31, 2026

Perivela is operated by Cloud Venture Holdings LLC, 1309 Coffeen Ave, Sheridan, WY 82801. Questions about anything below: support@perivela.com.

The 90-night guarantee

We tell you upfront that the Night Protocol is built to work over two to three weeks rather than on the first night. A 30-day guarantee would be unfair under those terms, so you get ninety nights.

Email support@perivela.com any time within 90 nights of your first order and tell us it didn't work. That is the whole process. There is no form, no questionnaire, and nobody will try to talk you out of it.

• We refund the full purchase price of your first order, including any shipping you paid.
• You keep the bottles. We do not ask you to return them. Return shipping on two half-used supplement bottles helps nobody.
• The guarantee covers your first order of the Night Protocol, once per customer or household.

Refunds on subscription renewals

Your subscription renews automatically each month until you cancel it. You can cancel, pause or skip at any time, yourself, at perivela.com/pages/manage-subscription — no email required, no phone call, no retention call.

• Changes take effect on renewals that have not yet been billed. Cancel, skip or pause before your next billing date and you will not be charged for that order.
• If a renewal was charged and you had meant to cancel it, email us within 30 days of the charge. If the order has not shipped, we cancel and refund it in full. If it has already shipped, we refund it and you keep the bottles.
• We do not refund renewals older than that window, because at that point the product has been delivered and used.

Damaged, wrong or missing orders

Email support@perivela.com with your order number and, if it helps, a photo. We will replace or refund it. There is no time limit and no return required for a damaged or incorrect shipment — that is our error, not yours.

If tracking shows delivered but the parcel is not with you, tell us. We will work it out with the carrier and, where it cannot be recovered, send a replacement.

How refunds are issued

Refunds go back to the original payment method. We process them within 2 business days of agreeing the refund. Your bank or card issuer then takes its own time — typically 5 to 10 business days — to post it to your statement. That part is outside our control.

What we cannot refund

• Orders placed through anyone other than perivela.com. We sell direct only.
• A second or subsequent guarantee claim from the same customer or household.

Before you ask for a refund

You do not have to, and it will not affect your refund — but if something specific went wrong, telling us helps us fix the product. We read every message.

If you have a question about whether the Protocol is right for you medically, please speak to your doctor. We cannot give medical advice.

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.